The app will not open#
Close the app view and reopen Apps → WF5 Price Beat in the correct BigCommerce store. If access is still unavailable, ask the store owner to check installation and staff access. When the workspace opens, use Settings → Check connection.
The product-page button is missing#
Confirm Price Beat is enabled and settings were saved. Check a supported product on the primary Stencil storefront, with its required options selected. Products with custom modifiers are excluded. A custom theme may require its product form to be checked by Web Force 5.
If a particular variant is unavailable, refresh the product page and check the selection. Changing button text does not fix an unsupported product form.
An approval is stuck on Preparing offer#
Open the request and select Retry offer reconciliation. This checks and continues the saved approval. Do not create a second manual coupon to work around an uncertain result. If it remains unresolved, record the request reference and contact Web Force 5.
An offer or cancellation cannot be confirmed#
Select Refresh request to recheck. Expired, redeemed, cancelled or disabled offers may no longer be copied or used. A pending cancellation needs Check cancellation. Do not promise that cancellation finished until the status confirms it.
If another staff member changed the request, refresh and review the latest decision before trying your action again.
A customer has no decision email#
Check the email status separately from the decision. Confirm the store’s email service, verified sender and sending option in Settings. Use Retry email when offered after resolving the issue. Provider acceptance is not delivery confirmation; also check the address entered by the customer and their spam folder.
Contact Web Force 5#
Include the store name, request reference, action attempted, visible error and approximate time. Include a screenshot with private customer details and coupon codes removed. Never send API tokens or app secrets.