FROM BETTER PRICE TO AGREED OFFER
A better price.
A clear next step.
Review customer requests, agree a price and keep every offer together, inside BigCommerce.
Practical merchant guides with screenshots from the Price Beat demo.
- 01Receive a requestA customer shares a competitor’s price.
- 02Review and decideChoose the price, quantity and expiry.
- 03Follow the offerCheck the coupon and customer email.
Your requests and decisions.
Saved with your store in BigCommerce.
GETTING STARTED
Set up your first request.
Connect your store and see what your customers will use.
Open and set up the app
Connect your store, confirm its settings and prepare the customer request form.
4 min read02 / GETTING STARTEDCustomer request form
Follow the product-page form from selecting a variant to receiving a request reference.
3 min readReady to receive requests?
Six checks, saved in this browser.
DAILY USE
Help for each decision.
Find the next request, compare prices and follow up an offer.
Find and review requests
Find a customer, prioritise waiting requests and check what needs attention.
3 min read04 / DAILY USEAccept or decline
Compare the current price, choose the offer terms and understand what the customer will receive.
4 min read05 / DAILY USEManage accepted offers
Check a coupon’s availability, help a customer redeem it and cancel an unused offer.
4 min read06 / DAILY USEInternal staff notes
Record checks and handovers privately without adding them to customer emails.
2 min readSETTINGS & REFERENCE
Your store. Your settings.
Manage customer emails, understand your data and resolve common issues.
Settings and emails
Choose product-page settings, a verified sender and a reply-to address for each store.
4 min read08 / SETTINGS & REFERENCEData and exports
Know which records are stored in BigCommerce and take an export for your own records.
3 min read09 / SETTINGS & REFERENCETroubleshooting
Check access, missing buttons, unfinished offers and customer email problems.
4 min read10 / SETTINGS & REFERENCEGlossary
A quick reference for the terms used in requests, offers and emails.
2 min readHELP WHEN YOU NEED IT
Something needs attention?
Start with the troubleshooting guide or contact Web Force 5.